I want to thank each and every one of you for the enthusiasm you have shown for this month's release. We have been literally overwhelmed with orders from both existing customers & new customers alike. We try our best to be prepared for these releases in regards to inventory and anticipate what might be the most popular items. In fact, for this month's dies specifically, we ordered triple what we had last month.
Your response has been SO huge, that we unfortunately sold out of several dies this morning. We contacted our manufacturer and have them working double time to replenish our inventory with the sold out items. We will be getting some stock (such as the new RickRack die) as soon as Friday. The remainder should be arriving next week.
The Hawaiian Shores buttons will hopefully be restocked in approximately 2-weeks. All of our reinkers and inks should be restocked by the end of this week/beginning of next week.
We will be sending an inventory newsletter out via email as items begin to arrive.
I know that the few extra days to wait for these products can be frustrating. I know I would feel the same way myself if I were in your shoes! But I promise that we are doing all we can behind the scenes to make sure that you are taken care of in the most expedited manner possible.
Thank you once again for your patronage, your support and patience.
Natalie Winterstein says
Thanks Nichole! Can’t wait to get my goodies. 🙂
Cathy A. says
Thanks, Nichole! We really do appreciate your open communication on the inventory updates. That is great customer service.
Sara Spencer says
Thank you for taking the time to speak to your customers directly. That is one thing I really love about PTI. I finally went ahead and bought the Big Shot because of your great dies. =) Can’t wait to try it. PTI keeps me challenged to try new things. I am one happy customer even if I have to wait for some things!! (incidentally I got the ric rac die, but I am waiting for the butterfly. =)
I would love to have the Rick Rack die as it sold out before my order was complete even though it was in my cart… so will shipping be charged just to order the one die? Thanks.
Well, congratulations on an apparently INCREDIBLE release! I know I’ll be patiently waiting for a few of the dies to come back in stock. Gotta have ’em, you know?
laura j says
Thanks for the update Nichole! You and your team do such an amazing job and it’s no surprise that several of the new items sold out! Your hard work and constant effort to keep your customers happy is much appreciated!
Paula LacKamp says
You guys are just TOO AWESOME for your own good! Keep up the good work!
Jennifer K says
This is kind of one of those “good news/bad news” occasions, isn’t it? The good news is that you’re doing so well and everybody wants PTI. The bad news is some folks can’t complete an order because items are sold out. I just wanted to say thanks for working so hard behind the scenes to manage your inventory. I can’t even begin to fathom what a big job that must be. I got everything I wanted in my order last night but I can imagine how frustrating it must be for those that didn’t. We appreciate you and know you’re doing your best.
It would be uber great if you’d sell your products here in europe, too. I think you’ve lots of fans here (obviously).
Lee Anne says
Thanks for the updates! I read on the forum that you sold 4 weeks worth of buttons in one night! Wow! I’ll wait for those and the rik-rak die to return before placing an order. Congratulations again! How excited you all must be! It’s the great quality and customer service that make you so successful! LOVE PTI!
Banu H says
Thanks for the inventory update. I had the ric rac die in my cart and as some one else said it was sold out by the time I placed an order. 🙁 Oh well..Friday will be here soon.
Amy Wanford says
Patience is a virtue right?! Good quality is always worth waiting for even though we so NEED it right now LOL!
Selling out is good news really though: means you’ll be staying in business to provide monthly inspiration forever ;D!
chriss blagrave says
Just placed my order (without the buttons, ricrac and bbdie 1) so will place another when you are replenished. Thanks for the update and congratulations on a huge release!
You are so awesome! I don’t know any other place that I can “go to” where everyone works so hard to get things back in stock so quickly. It’s hard to be patient when your stuff is so amazing, but then again, that’s why it always sells out – it’s just so amazing!! Thanks for all you do for us :0)
I placed my order last night at 12:05 EDT and the rickrack die was sold out. There are a lot of quick fingers out there. I am absolutely delighted that you did sell out. You do a great job of keeping us informed about what is going on and you deserve big YAYS for that. Look forward to receiving my order that I placed and I will watch for the dies to get back in stock. Thanks again.
Obviously you are spot on with what your customers want. Thank you for keeping us all informed about the inventory.
It’s great that PTI is doing so well…you have fantastic products and an A1 creative team working with you. Waiting and patience is not much to ask for!
Mary P says
I was ready to place an order this morning (au time) but am so disappointed that i will have to wait for next week to get all that i want. Congrats on the release – it was fantastic! I wonder if i can wait!!
jan hunnicutt says
Thanks for the update, I was able to get most everything I wanted last night. I’m curious about when you’ll have all the colors of your wool felt back in stock.
Charlene Austin says
Yes I admit I placed an order last night mainly because of that ric rac die rather than waiting till April to do a big order. So when I hit submit on the $130 order (you know us Cdn’s have to make any order worthwhile due to the shipping charges) I got the pop up that it was no longer available. That was within 20 mins of the release going live – very frustrating indeed. By the time I do get my hands on it I am sure the industry will be ric rac’d out.
Susan Berkhout says
It is funny that the better job you do, the more popular your products are and the frequency of selling out quickly increases! That seems like a nice problem to have from my point of view!!
Congratulations Nichole for another awesome release and thank you for let us know about the inventory and effort to have the things back soon. It really makes me feel part of the family. Good quality and such a good costumer service is a big part of your success. I’ll be waiting for the rik-rak die.
Thanks for the update! I notices some of the sold-out messages today when filling up my cart. I guess I’ll wait. Congrats on such awesome products… selling out fast is a good thing, right? 🙂
Congratulations Nichole! I love your stuff and cannot wait till my goodies arrive. 🙂
I have been trying to get a hold of customer service to cancel a second order I made during the release. I panicked 10 minutes after I didn’t receive an order confirmation for my first order so I did a second one. I hope someone answers me soon.. help!
Thank you for keeping your customers informed on the inventory status of your items. It’s so refreshing to know that I have purchased from a company that provides such wonderful customer service. Keeping us in the loop makes us feel like we are truly part of the PTI family…at least that’s how I feel!
see mary stamp says
You keep coming out with the great products and we promise to be patient. 🙂 Besides, the inventory update emails are a great incentive to place a mid-month order. 🙂
Tammie Koehnen says
Congrats on the successful March release!!! I love your products… they are so worth waiting for! 🙂
Rachel Azarnoff says
I just love this release. I ordered the ricrack die and by the time I finished the order, it was already sold out. That was within minutes after the release went live. I was not surprised. PTI is getting better and better. I can’t wait to see what comes next month. I look forward to any emails I get from PTI.
Thanks for keeping us in the loop about the inventory. It makes me feel good that customer service keeps us posted as well when items are back in stock. I can’t wait to get my goodies.
You are doing a spectacular job!!
Nicole–It’s updates like this that make the difference. Thank you. I was SO disappointed that I couldn’t get the RicRac die and the Flower Die #1 yesterday with my order, so just hearing that you understand and have worked hard to adjust inventory numbers makes me feel better. It’s just SO hard to wait sometimes!!!!
Kyle Eddings says
I wanted to let you know how much I appreciate your letting all of us know about the inventory shortages. Your honesty and forth-rightness is a breath of fresh air!! You are one of the many reasons Papertrey Ink is fast becoming my all-time favorite on-line store! I can’t wait for the April release!!
I was so upset this morning when I tried to order the Delightful Dahlia…but then I saw this!!! Thank you ever so much…I cannot wait to try these gorgeous releases!!
And thank you for your tireless efforts to communicate with us and to provide excellent customer service. It’s one of the reasons I shop with PTI in addition to the awesome inspiration!
Thanks for the update. I love watching all the countdowns each month, but just can’t stay up late because of my work schedule. It’s slightly frustrating to login and find they are sold out immediately. I know this is a good problem for you – bad for me though! I haven’t ordered in a couple months because I keep waiting for the new dies. I hope they come soon! 🙂
Congrats on such a successful release, Nichole! It’s obvious you have many dedicated fans and customers–myself included. If we get frustrated, it’s because we want your wonderful products so bad, LOL! Thanks for keeping us updated.
Tanja Hartmann says
Nichole, thank you for the update. Sure, it is frustrating BUT … it just shows that you all are doing an awesome job and while you are expanding your stamp and dies and whatever palettes it shows that you are on the right way. I just hope that it will stay like this for decades so we all can enjoy the great product from PTI for a LOOOONG time, okay? 🙂 Hugs
Connie F. says
Thanks for the update, Nicole. What an awesome release!!! I too was sad when I couldn’t order the ric rac die and the Hawaiian Shores buttons; but they say patience is a virtue!
I think it’s infinately better to not have enough, than to have too many and not sell them! I hope your suppliers are good at keeping you supplies!
Kari D says
Congrats on another SUCCESSFUL release! Two things are obvious: 1) PTI’s reputation as a quality and customer-focused supplier is becoming better and better known and 2) it is obvious (at least to me, if not my sig other) that I need to purchase a die-cutting machine. MUST.HAVE.FLOWER.DIES. Hopefully by the time I have decided which one to purchase the dies will be back in stock and I can make my purchase….and through in a couple of the embossing plates at the same time! OH MY GOODNESSES!
Rebecca B. says
I know what the problem is….it’s that your products are too adorable and you & the DT are WAY TOO talented for your own good!!! Just my opinion….*wink*
I understand your frustration and will wait patiently. However, will you be sending the items that are not backordered now, or do we need to wait until you have everything before you send our orders?
Thanks for the update!
Judy in Indiana says
You tripled the order? Selling Out: What a great problem to have! Wow.
I’m dying to order but I can’t! It’s killing me. lol. Hopefully everything will be in stock soon. Have you thought of letting us order and pay for it and then you just ship it out when it arrives? I don’t want to pay multiple shipping charges because different things aren’t in stock…
Amber Goble says
Love visiting the Smoky’s Nicole. We go a few times a year and I love renting the adorable cabins!!! Especially the ones with big swings and relaxing mountain scenery! Did you go to the Scrapbook Superstore? Everytime we visit my Hubby says they’ve closed it, lol. He wishes!