Picking & Packing

By February 18, 2008The Inside Scoop

David and I just returned from a weekend in Cincinnati to help Julie & Jane with the huge task of shipping out all of our anniversary release orders!  We have never been there to help right after a release, so to see the whole process in action along with the sheer volume of EVERYTHING that they are dealing with was absolutely fascinating!  I took a few photos so that I could share a bit of the process with you!

021808_janeEverything starts here with Jane.  She does all the legwork in preparing your order to be packed.  She prints invoices & shipping labels, processes payments and organizes all the paperwork for the pickers.


021808_wall_of_stampsThe pickers take the paperwork and collect all of the items that you have ordered.  This is the "stamp wall" where most of the stamps are organized in order by item number.  This makes it easy for the pickers to find the set(s) they need easily.


021808_boxesThey also make the decision about which box would suit your order the best.  After they are done with that they set the box filled with merchandise in a stack for the packers.  (This is one of the stacks of shipping boxes that were ordered to have on hand for this release!)


021808_julie_packing_2There were two "packers" in place when we were there.  Here is Julie double-checking the contents of the packages.  Every order is checked twice to make sure there are no errors.


021808_michelleHere is Michelle packing up a box.  She has just finished wrapping everything in tissue and preparing the contents for its journey to its final destination!


021808_boxes_waitingDavid is adding another package to the stack waiting for USPS to pick up.  I was so impressed with their speed!  These stacks are what they had completed packing on Friday alone!  And that doesn’t include the UPS stack in the back room!


021808_stamps_waitingWhile I was there I tackled the job of making up the stamp packages.  I really enjoyed the process!  Here are ALL the new stamps, waiting to be packaged!


021808_unmade_boxesIt all starts with assembling the stamp boxes.


021808_stamp_boxesIt is easiest to do 150 at a time.


021808_directions_included Then it is time to insert the stamps, CD case and rolled instructions with our new label.


021808_adding_box_band Finally, it is time to add the box band.  And then when these are done, the process is started all over again.  It seemed almost as if in a matter of minutes a batch I would have just completed would be gone!  I am in awe of how fast they work!  So, I am proud to say that many of you will be getting stamp sets that I personally assembled!  I hope you enjoyed this little peak into the process!  After seeing the progress they have made, you should all be getting your packages very soon!!!

Nichole Heady

Author Nichole Heady

More posts by Nichole Heady

Join the discussion 114 Comments

  • 1
    Melissa says:

    Wow! I never actually thought about you assemblying the stamp sets. I kind of assumed you received them from your manufacturer all put together. Thanks for posting this — it’s always interesting to see how many steps it takes from order placement to order fulfillment.

    I CAN’T WAIT TO GET MY ORDER . . . even though I showed uncharacteristic restraint with my latest order. (This means, of course, I’ll be placing another order BEFORE the next release!)

  • 2
    Verna says:

    Fabulous to see! Wow.

  • 3
    June says:

    Wow, how amazing! Thanks for the peek into the well organised team. Its quite an eye opener!

  • 4
    Tracy says:

    Thanks for giving us this glimpse into the behind-the-scenes work. Sometimes we forget all that goes into it. So many boxes and stamps!!

  • 5
    CHris says:

    Thanks Nichole for sharing that. I am sure that things are much different than they were one year ago, and I am sure that this will grow by leaps and bounds over the next year. I will look forward to seeing pictures one year from now. You have a great thing going there.
    You have become a big part in my monthly budget for sure………….LOL
    Thanks for sharing!

  • 6
    Candice says:

    Holy moly – what a process! And look at ALL THOSE BOXES!!! Wow! To think of how many stamps are en route now … too cool!

  • 7
    Jessica says:

    Wow! That is fantastic that you thought to take the time to show us how things work on the “inside” of PTI. How cool! Thanks and can’t wait to place my order…I was told I had to wait and am at the point where I just about can’t stand it! LOL

  • 8
    Natalie S says:

    When I get my orders from PTI, I sense that your staff cares. From the label being rolled up carefully inside the instruction sheet, to the special touch of everything being wrapped in tissue paper. Thanks for an inside peek at how it all works. I appreciate the love and care that goes into each order! And, I especially love your products. Can’t wait ’til my budget allows for another order!

  • 9

    Oh Thanks for sharing that with us. I have always been curious, espcially after a release. WOw the work that goes into it is amazing!!

  • 10
    DeborahLynneS says:

    So fun to see this process in detail!! I just received an email on Sunday that my stamps are ready to go!! Maybe you packed mine!!! 🙂 Thanks, and cannot wait to receive them!!!

  • 11

    It’s neat to see the process of the shipping and handling for our orders. I just want to thank everyone who does such a great and fast job of getting our orders shipped!

  • 12
    Kristy V says:

    Oh my! Thanks for the sneak into the warehouse. It is so neat to see them all working and it is also absolutely incredible! I can’t believe how many boxes are there to be picked up! Does the driver just shake his head when he comes? 🙂

  • 13
    Patty W says:

    WOW ! and THANKS !

  • 14
    Jackie says:

    Wow, that is quite the operation! It is cool to get an inside peek at what happens on the other end, thanks!

  • 15

    Thanks for the sneak peek. How much fun would that be!! I can’t imagine a more fun job, being surrounded by Papertrey all day. Talk about happiness.

  • 16
    Gail says:

    Thanks for the behind the scene look. While it’s hard to wait for our goodies it sure does give us an understanding of the magnitude of the process. Three Cheers for the PTI staff!!!

  • 17
    Charmaine says:

    That’s amazing! I know I ALWAYS get my package very quickly. It’s even more amazing to see just how few people ship such a volume of orders! You guys are incredible!

  • 18
    Wendy W. says:

    Hooray to the unsung heroes of Papertrey! I’m always impressed with how quickly my package comes. I also think that all of the little “extras” set you a cut above the rest (like wrapping everything in tissue!). Thanks for all of your hard work!!

  • 19
    Lorie says:

    What a neat look into the process! I have always appreciated how quick the order and shipping process is and now I appreciate it even more! Thanks for your hard work!

  • 20
    April says:

    Cool tour, thanks! That’s a LOT of work but wow, y’all are so organized! I always get my order quickly, too. Very impressive.

  • 21
    Amy Hoogstad says:

    Wow, thanks for sharing this peek into the process – it is very involved and most of us don’t pause to think about how much work that all is. Thanks!

  • 22

    That is so fun to see behind the scenes! Thank you. It is exciting to think that one of those boxes could me mine and on it’s way to Canada!!!!

  • 23
    Kate Baldwin says:

    Awesome! I can’t wait to get the anniversary set!

  • 24
    Susan N says:

    Thanks for sharing the process. I have to say the first time I ordered from your company I was very impressed in the quality of the shipping and how the items arrived. It makes you want to place another order.

  • 25
    Sandy Kay says:

    Thanks so much for sharing this with us! I’m so glad to know the anniversary sets went out! We got our tax info back and I already placed my second order from this Feb. release!

  • 26
    Erica says:

    Wow…you just don’t realise, do you, the amount of work that precedes you opening your box of goodies and happily stamping away! I want one of those stamp walls…;o)

  • 27

    WOW! That is so cool to see. Looks INSANE! All those orders! I assumed they came already packagaed the way you send them.
    In just in total AWE!

  • 28
    Anya says:

    Wow! Thank you for sharing that! I have always loved opening my PTI box – you can just tell that it is packed with care and thoughts of the recipient. It makes it all the more to look forward to. You guys are the best!

  • 29
    Emily D says:

    Thanks for the insight. Can’t wait to get mine and reap the benefits of the hard work.
    It is GREATLY appreciated!

  • 30
    Katie says:

    Wow! How cool! Thanks for sharing this process with us.

  • 31
    Danita (MoberKitty) says:

    Oh how much fun (yes, I’m a geek!). I love seeing the behind-the-scenes stuff! Thanks again for all your (and your team’s) hard work!!!!!

  • 32

    So cool Nichole..thanks so much for sharing..Wow..there is so much work that goes on behind the scenes..you gals and guys are amazing!! Keep up the great work!! It is definitely paying off for you!!

  • 33
    Heather J says:

    Thank you for taking the time to share the process with us. I am in awe of everything that needs to be done so that my stamp sets can show up quickly and efficiently packed. Very impressive. Great work to the PTI team!!!

  • 34
    Kristyn Sinnott says:

    That was really coooool! That is truly quite a process. thank you for the peak inside. It makes me all the more appreciative of my stamps and PTI.

    Can’t wait to get mine.

  • 35
    CherylQuilts says:

    Loved this look into the whole process! I so appreciate everyone at Papertrey…you are all the very best!! Looking forward to my package soon! 🙂

  • 36
    Niki says:

    Thanks for the inside peek into packaging!

  • 37
    deb says:

    So cool to see this – thanks for sharing. I’ll bet you were simply amazed at the set-up as well!

  • 38
    Kim Marie says:

    How cool to see the process!! I almost want to post pics on my blog so you can see the post production….that would be me tearing open the box to get to my new shiny, beautiful stamps, resituating them on the case, adding the label, inking them up right away and playing!! (oh and don’t forget using the box band to punch out a few tags…the CS you use on the band is colorful and strong! No waste here!!) Tee hee!
    Thanks for sharing!

  • 39
    Christine McMullin says:

    Thank you for sharing the behind the scenes look. With all the pre-release buzz, I honestly didn’t think my order would ship before the holiday weekend. Much to my amazement, I got confirmation that my order shipped a little less than 24 hours after I placed it. Julie, Jane and everyone else involved with the shipping side of things are to be commended for their efficient set up.

  • 40
    Angie J says:

    WOW! THanks for sharing the behind the scenes look! Its fun to watch the process that happens before my stamps get to me.

  • 41
    Juanita says:

    Thank you for this wonder peek inside. I ALWAYS get my order very fast. This party was so much fun and I am grateful to all of you who work so hard. I’m old school, or just old, LOL, I remember when we shopped things went in boxes with tissue paper. everything was tied with string, even the butcher tied up meat packages. I say all this to let you know how important the tissue paper is to me, and my much younger sister feels the same way. A huge THANK YOU to everyone. If I had known you set one foot in OH I would have had my husband drive me down just to meet you!!!

  • 42
    Leigh Anne says:

    Holy guacamole! That is some hard work! Looks like the release was very sucessful! Cant wait to get my new package!

  • 43
    Kirsten says:

    Awesome,thanks for showing how the process works…I’ll be waiting for my orders!

  • 44
    Aussie Kylie says:

    That’s brilliant Nichole. It is always good to see what happens behind the scenes. Thanks for sharing.

    Happy Crafting,

  • 45

    Looks like some pretty yellow box bands for spring. TFS. I love seeing “behind the scenes”. And of course, thanks to all who help in the Papertrey process. I love how quickly my orders arrive, and I know it takes a lot of work to keep it that way.

  • 46
    Carol Hinton says:

    TFS Nicole! Based on the small amount of staff you have, it’s impressive to see how fast orders are filled. I wonder if you’ll be outgrowing this stockroom by the end of this year.

  • 47
    Catharine says:

    Nice to see that the head of a company would first of all think about sharing a narrative and photos like this… let alone take the photos herself, write the copy, be a part of the process itself, and post it all…
    Thanks so much!

  • 48
    Courtney F says:

    That’s so cool, thanks for sharing with us Nichole. Look at all those yummy papertrey stamps!! Can’t wait for the mailman to deliver them to my door.

  • 49
    Alice says:

    WOW!!!! What a great process you have and to have that many already on Friday. Your workers must be very dedicated to you. And to think how FAST they do this. Fabulous tour of the facility.

  • 50
    Maria F says:

    Thanks for the behind-the-scenes peek! I now have a much greater appreciation for the speed in which I receive my monthly orders. A big ‘thank you’ to the entire Papertrey team!

  • 51
    Vivian says:

    Wow. That was interesting. I can only imagine what it must be like to be a part of the whole process….other than the receiving end.

  • 52
    Sam says:

    And I was thinking I’d get this order in 2 days. You ladies work very hard putting orders together and this one was a huge one. Thanks for the inside look of how it’s done.

  • 53

    I am in awe. Just looking at those stamps that needed to be packaged in the boxes with the box band – I got a little anxious! It seems like such a daunting task! Thank you so much (ALL of you at Papertrey) for all the hard work you put into this business and for taking such good care of your customers!

  • 54
    Jan says:

    It was such fun to see how you do it all….thanks for sharing it with us…now we know the process. I love to tour this kind of thing when I am on vacation!

  • 55
    Granna on the Go says:

    Thanks for the photo process of post release production! I am amazed at the detail of packaging the stamp sets, tissue wrapping and packaging. You all are so totally amazing. Can’t wait to see an email telling me my order is on the way!!!!!!!
    Thank you! Thank you! Thank you! Thank you!

  • 56
    Genevieve says:

    That’s really cool! Thanks so much for taking these pictures. It’s really interesting the way everything gets done!

  • 57
    Lisa says:

    Thanks for letting us see the behind the scenes jobs! Can’t wait to get all my stuff! Did you autograph the packages you did? That would be cool!

  • 58
    Gina K. says:

    Hey Nichole! Welcome to the high-speed world of packing and shipping! LOL! Did you ever in your life think you could pick and pack so many orders in a single day? How fun for you to be able to be part of it. I’m sure the girls loved having you and your hubby there!
    Gina K.

  • 59
    Judith Novak says:

    From the very first PTI release it was obvious that special care was taken in all steps of the process. Thank you for giving us an inside glimpse of that level of caring of each of the individuals involved in the process.

  • 60
    Ann Lind says:

    Thanks for the sneak peek at the factory shipping process, amazing efficiency for a small company, you can tell everyone is extremely dedicated to customer service. Can’t wait for my parcel to arrive my friend placed my order for me last week. Ann

  • 61
    Carrie says:

    Holding big sign that read ‘WILL WORK FOR STAMPS!!!’ If you need packers just let me know. 😉 Thanks for the sneak peak. Can’t wait to set my free set!!!!

  • 62
    Charlene says:

    I’d like to see the mailman that has to pick up all of those boxes. he he

  • 63
    doreen says:

    …great insider look…thanks…:o)

  • 64
    Susy says:

    Wow, it was really good seeing what goes on behind the scenes. When I place an online order anywhere I rarely stop to think what is actually happening in the store. Thanks.

  • 65
    Michelle says:

    Its amazing how much work goes into it!!

  • 66
    Jacqueline says:

    Wow! Great to get a sneak peak behind-the-scene. Love, love, love your products!!!

  • 67
    ScrapNStampinMama says:

    OH WOW Nichole!!! Them poor workers LoL
    That’s just AMZING they got all that packaged up so fast! I was totally SHOCKED when I got an e-mail confirm shortly after 24 hrs of ordering that my order was Shipped. PTI give teh absolute BEST Customer Service!!!

    Kudos to everyone at PTI!!!!


  • 68
    Sue B says:

    Wow! It must be very awesome for you to see all of this growth in one year. Thanks for the peek.

  • 69
    Audra Ahrens says:

    I love jobs like that…I was a packer/shipper for years and absolutely LOVED it!!! Brings back so many memories.

  • 70

    What a fun peek behind the scenes! Thanks, Nichole!!

  • 71
    Theresa Tyree says:

    Thanks for giving us a peek into the business end of things. It gives us all a better idea of all the hard work and attention to detail it takes to make sure everyone’s order is received in a timely manner as well as acurately.

  • 72
    Denise Rose says:

    Wow! I wondered what all of this looked like in progress! Thanks for all the hard work Papertrey team and thanks for sharing it with us!

  • 73
    Pamela Brown says:

    Thanks for pitching in. I see that USPS will be delivering my sets on tomorrow. You all have made me a happy stamper! I love seeing the behind the scenes process. I am so happy to be supporting a local stamp company! Queen Pam in the Queen City of Cincinnati.

  • 74
    otter says:

    How cool is that!!! I would love that job!! Heck I’m only and hour and a half away!! I could jump right on I 71 and help out!!! LOL!! Don’t I wish!!

  • 75
    Jannette E says:

    Thanks for sharing! I’m exited !! Seems that I will receive my order tomorrow! Can’t wait!


  • 76
    Marge Sexton says:

    WOW….looks overwhelming! Thanks for the peak inside the operation. I just love the extra personal care that you take with each package. This is one of the qualities that makes us each feel so special when we recieve our orders. Keeps me coming back for more. Tracking my order and hoping that I might have it on my doorstep tomorrow…..Yeah!

  • 77
    Ally in Canada says:

    This is incredible! Thanks for sharing some of the behind the scenes stuff with us! What an organized system!!!!

  • 78
    Renee V. (happystamper05) says:

    I loved seeing the behind the scenes of what goes on. I think it adds to the overall appreciation of all that you (PTI) does. Thank you so much for sharing all this with us – along with the pictures. Wow, it really is amazing.
    Good job to everyone!

  • 79
    Lisa Dickinson says:

    As a new customer, I appreciated the quick and classic packaging. Always a special treat to order from PTI!

  • 80
    kim says:

    Yipee – can’t wait to see the anniversary set!

  • 81
    kim says:

    Is the papertreyink forum down or am I the only one who can’t access it?

  • 82
    Trish says:

    Amazing! Interesting to see what goes on behind the scenes. I appreciate all the hard work that goes into getting all the orders sent out. Thanks!

  • 83
    Beth says:

    Thanks for this glimpse of the behind the scenes process. Once again, PTI attention to details sets them apart from many other companies. It truly appears to be a labor of love from start to finish!

  • 84
    Justine says:

    Thanks so much for sharing. I am in awe with you and your business. I imagine you hear this all the time but “You are my inspiration” Man that sound corny and way out of charachter for me!! I love telling others about papertrey and leading them to your blog because it is so helpful to me. I can’t wait to get my first order and share with you some of the things that I create using your products.
    From my military family to yours, Thank you for what you are doing!!

  • 85
    Amber says:

    Oh wow, thanks so much for sharing these pictures! It’s amazing how fast your ladies are, big thanks from me to ya’ll! I am so excited to get my new goodies!

  • 86
    Emma F says:

    Goodness me … what a lot of work … congratulations to you all for making this so successful and efficient. We love you!!!

  • 87
    Susan B. says:

    Very interesting operation. I also live in Cincinnati.Need an extra hand, look me up! 🙂


  • 88
    veerle says:

    It’s so impressive to see this! Thanks for sharing, we have no idea how this all works and to see how smoothly everybody has his own task and place.

    great job!

  • 89
    Kathy says:

    I never realized there were so many steps involved. You all do a great job and need to give yourselves a pat on the back!

  • 90
  • 91
    Gabriela Duclos says:

    Very cool. TFS!!!

  • 92
    Marcia says:

    Can’t wait to get mine. Thanks for sharing.

  • 93
    Danielle says:

    Wow, what a cool look into the process! That was so nice of you to share with all of us…and helps to understand why sometimes it takes longer than expected to receive something! I am so excited to get my new toys! Thanks Nichole!!

  • 94

    Thanks for the behind-the-scenes look!

  • 95

    Wow, all the boxes that were ready to leave Friday are really impressive! Your business is a huge success it looks like! I love the way my goodies always arrive in a timely manner and the quality is wonderful too. I’m anxiously awaiting the next arrival! Thanks~

  • 96
    Cheryl Penner says:

    Okay that is just too cool! thanks so much Nichole for showing us…I LOVE seeing what happens behind the scenes!

  • 97
    kathleen says:

    thanks so much for sharing all of this with us—WOW! what a huge amount of work! I’m so happy for your “little company”! What a thrill it must be to see such growth in just one year. I hope this next year brings all you have ever dreamed! Please tell your cohorts thanks so much for all their work! I haven’t been able to order yet—out of the country, but I WILL place an order soon! Can’t wait!

  • 98
    Chris C. says:

    Thanks for sharing Nichole. It’s interesting to see the “behind the scenes.” I’m impressed with the efficiency.

    I received my order this morning and I am so pleased! I love everything, from the cardstock to the ribbons to the paper to the ink. And let’s not forget the stamps! Thanks!

  • 99
    Jackie Ohlmann says:

    Thank you for sharing this with us! I really enjoy how PT is so “hands on” with everything from designing to shipping. It makes me as a customer feel like we’re part of it all. Thank you so much and I can’t wait to get my anniversary set!!

  • 100
    Karen says:

    Absolutely amazing!

  • 101
    Jess says:

    This was really interesting – thanks for sharing! It’s amazing that with that volume, my order shipped on Friday and will be delivered today! Thank you!

  • 102
    jak says:

    How reassuring that it for all us buyers.
    I have recently bought my first set of PTI stamps and I’m dancing from one foot to the other waiting for them (I’m so impatient)When I see something I love I have to have it in my crafty mits as soon as possible so it’s great to see you all pulling together as a team to get our orders to us.
    Thanks a bunch to all the team.
    Jak x

  • 103
    Penny in Las Vegas says:

    So enjoyed seeing the ‘behind the scenes’ process after a release. It has always been such a pleasure to see how everything is so neatly packaged and how quickly the orders arrive. Everyone does a wonderful job with great care taken to get all those orders out. Please pass along my huge thanks to all who help in the process of giving the stamps a new home!

  • 104
    liannallama says:

    wow! That is a lot of work but it seems so very organized too! Thanks!

  • 105
    Victoria says:

    It is just incredible that you get things out so quickly and beautifully. You all deserve a big fiesta (and siesta) when it is all over!

    Thanks for sharing with us, it makes everything even more personal.


  • 106
    Nadine says:

    Wow! That’s an amazing process. I’ve never really stopped to think and what it takes to get my order to me. Thanks for sharing with us!

    That is a huge stack of boxes too! Amazing.

  • 107
    Bee says:

    That’s pretty crazy back there!! I have to say I have always received my packages quickly, and very well wrapped… you guys are awesome and super efficient!! 🙂

  • 108
    sarah c. (WAstamper on SCS) says:

    WOW! Thanks for working so hard to get us our stamps so fast! I received my order yesterday – only 4 days after the reveal!!

  • 109
    Natasha says:

    This is the first time I received stamps sets from you and I was so impressed of the presentation of the package. I am sure that I am going to order from you again, and again, and again!

  • 110
  • 111
    Christina says:

    Wow! Thank you for sharing this with us! I’ve always been very impressed with the customer service at PTI and getting this glimpse at how it all works is a real treat! Kudos to all of you who work so hard and make it all look so easy peasy!

  • 112
    Jennifer says:

    WOW… This is so neat! Thanks for the upclose look of how it all works. Jennifer 🙂

  • 113
    Angi says:

    WooHoo! What a cool place to be…amongst all those glorious stamps. I can’t wait to get my anniversary set!!

  • 114

    I didn’t know you had to assemble the stamp sets. Man, putting together boxes must be a royal pain! Thanks for sharing the process, that was really cool!

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