A fond farewell…

By March 23, 2012General


Today I am posting to share a bit of news regarding one of our most treasured employees, Jennifer Ellefson.  

After much thought and consideration, Jennifer has opted to leave her position with us as Customer Communications Director.  She has had some amazing opportunities arise in a different career field which she has opted to take advantage of.   After ten years in the paper crafting industry as a whole, four years of that with Papertrey, she is moving back towards her original career and some dreams she has within that.  I am certain that with her talent & dedication, she will be able to achieve everything she desires and more!

Saying something like "we are so sorry to see her go" does not even begin to express the amount of emotion that the team feels as a whole.  Jennifer was our anchor, her organizational skills were amazing and she kept us all on track.  She was not only a dedicated employee, but she was a dear friend to every one of us and always with a smile and a virtual hug.  She is an extraordinary woman who I have been honored to work beside these last few years and I will forever be grateful for all she has done for both me personally and the entire company.  It is not very often that one gets the opportunity to work with someone so full of grace, intellect, empathy, creativity, kindness and dedication all in one package.  I can honestly say that Jennifer has been my true north, my guide, my confidante for years and I know I will never cross paths with someone like her again.  She is an amazing person inside & out and anyone who has the opportunity to meet her would feel the very same way.

While you may not see Jennifer's face on the forum any more, members of our design team are taking on more presence within the forum and helping to facilitate some of Jennifer's past duties there.  This transition has already begun to take place and it will continue on into the future.

I hope you will join me in wishing Jennifer a wonderful journey.  I hope that every goal, every dream she has for her future in her new career will be achieved and fill her with joy & happiness that is so well deserved.  Cheers, Jenn!  We will all miss you more than you will ever, ever know!

Nichole Heady

Author Nichole Heady

More posts by Nichole Heady

Join the discussion 70 Comments

  • 1
    Marybeth L. says:

    Nichole , those were such a beautiful heartfelt words (feelings) you used to describe Jennifer!
    I am sorry for your loss of Jennifer as an employe, but she will still be a friend!
    Jennifer I am sorry to see you go, I wish you all the best in your we job. We will all miss you !
    Thank you for all your help and kind words!
    Take care.

  • 2
    Kerry says:

    Jenn, the best of luck! We will miss you around here!

  • 3
    Laurie says:

    Jenn I wish you the best!! Going to miss your smiling face on the forum! Thank you for all your help! Good luck and big hugs!

  • 4
    LaurieJ says:

    It sounds like an exciting new path you are headed down, Jennifer. Best wishes!

  • 5
    Mary I says:

    Best of luck to Jenn! She has always been a living example of “grace under fire” when dealing with customer service issues and she will be missed! 🙂

  • 6
    Janet B. from WV says:

    I’m so sorry to see Jenn go! While I don’t know her in real life, I’ve appreciated her help with customer services issues in the past. Best wishes Jenn!

  • 7

    A very touching send-off to Jennifer, I’m sure her feelings are similar to those you expressed for yourself and the rest of the team. We wish her well in her new endeavors and know that wherever she is going she will be a treasure. I always looked forward to receiving replies from her along with her solutions and professionalism. Good luck Jennifer!

  • 8
    DanelleB says:

    Best of luck Jennifer!! While I don’t post hardly on the forum, I do read it often and you are sure such a blessing. Enjoy your future road and enjoy yourself!!!

  • 9
    Beth says:

    Jennifer – you’ve always been so kind and helpful. You’ll be missed. From one corgi-lover to another – all the best to you!

  • 10
    Renee says:

    I am SO saddened about Jenn leaving.
    She has always been so sweet and kind when assisting with any of my many questions…
    handling my many mistakes…
    she is just a truly a wonderful person…
    a shining example of grace under pressure…
    and I will miss her greatly.
    Though in my sadness…
    I’m also happy for her that she is reaching for personal dreams of hers…
    and with all my heart wish her only the very best and much success! 🙂

  • 11
    LeAnn Jolliff says:

    I wish her all the best!! She was always so nice and so amazing!! I hope her new endeavors are prosperous. And I hope that her presence around PTI will still be to some extent. I will miss you, Jenn! — Thanks for sharing with us Nichole. I have been so concerned for her. I was thinking the worst. It is good to hear that she is not only doing well but thriving.

  • 12
    Kathy Mc says:

    Here I was hoping she was just on a much-needed vacation somewhere warm and sunny, and then I read Nicole’s fond farewell. It makes me sad but at the same time so VERY happy for Jenn that she has found an amazing opportunity. I’m sure it was a difficult decision for her. Best of luck, Jenn, you will truly be missed. Hope to see you posting on the Forum so we can keep up with what’s happening in your life!

  • 13
    June K. says:

    Jenn, I will miss you. Thanks for all you’ve done. I wish you only the best.

  • 14
    AnneC says:

    Jenn – I would like to wish you the best of luck in your future endeavors. You will definately be missed and a big “Thank you” for all you have done and accomplished during your time with PTI.

  • 15
    Kris says:

    Jennifer…thank you for your commitment and the energy you have devoted to PTI. You have truly been a fabulous liaison between the customer and PTI. I have appreciated your dedication, your wit and your grace. Best wishes as you go forward down this new path!

  • 16
    Sandy Kay says:

    I wish Jennifer all the best in her new endeavor! I have been on the receiving end of her emails, though very few, I might add! She always handled everything with style and grace, and most often, gave a nice personal touch to her messages. She always extended gratitude as well. I’ll miss seeing you, Jennifer! Thanks and Best Wishes!!

  • 17
    Leigh Penner says:

    Oh, I’m so sad to read this….. you will be missed, Jenn! Best wishes to you in your new career & please don’t be a stranger on the PTI boards!

  • 18

    Jenn–you will be missed. I have already been missing you. I wish you every success and happiness in your new career, and hope that you can still continue to have fun with papercrafting in your spare time.

  • 19
    Carolynn Wilson says:

    Best wishes for challenge, success, and satisfaction as you travel your new path, and many thanks for your gracious helpfulness in the past.

  • 20
    Allyson says:

    All the best to you, Jenn! Thanks for all you’ve done here for PTI, and good luck with all your future endeavors! 😉

  • 21
    stee says:

    best wishes, Jennifer. Hope you are moving to a position where you can make an impact and improvements and progress!

  • 22
    conil says:

    Jen, May ALL your dreams come true. Best of everything to you.

  • 23
    Helen F. says:

    All of life’s best wishes to you, Jenn! It’s so evident how much you will be missed as an employee by Nicole, but “friends” never really leave and I am sure you will remain close. Good luck in your new career 🙂

  • 24
    Kim says:

    This makes me cry. I am sorry for all you’ve endured these past few months and hope your future endeavors bring you insurmountable joy. Much love and respect.

  • 25
    Barbara says:

    Wishing you the very best of luck in your new endeavor. You will be missed by all of the Papertrey loyalists out here. Thank you for always being there when we needed you!

  • 26
    Laura says:

    Wishing you all the best, Jennifer! You will be missed!

  • 27
    Susan T says:

    BEST of LUCK to Jenn. Wishing you the best in everything you do. Thanks for always being there for us…you kept us grounded too. You will be missed.

  • 28
    Holly F. says:

    Jennifer will miss your sunny presence. The best of luck on your new adventure!

  • 29

    Best of luck, Jennifer! Being that we are both SUNY girls, I know that you are headed to your new career ready to succeed 🙂 Thanks so much for all of your kind words but DO stay in touch in blogland now, you hear?!

  • 30

    Very best wishes to you, Jennifer! I certainly understand the call to move on to other things but I am equally sure that this was a difficult decision and that you will miss your fellow workers at PTI as much as they will miss you. Thanks for all you have done to make MY experience at Papertrey Ink a great one. God bless!

  • 31
    Aman Singh says:

    Best wishes, Jennifer!

  • 32
    Serendipity says:

    One of the sweetest people ever! I’m sad to see her leave, as she was one of the best. However, I wish her ALL the best in her newest endeavor!

  • 33
    Lori Winters says:


    Nichole could not have written a more graceful note about you leaving PTI and there are many of us that feel the same way. Out of anyone who has ever moved on from PTI, you will be missed the most. You have been so generous with you help over the years and have always been a true professional. You have inspired me to be a better person and I will always remember your kind and helpful ways. I wish you the best on any adventures that you have in the future!

  • 34
    Sandi D says:

    Best wishes on your new endeavors Jen. I know you will be a huge success in whatever you choose to do. You will be missed!!!

  • 35
    Nita K. says:

    Best of luck to you, Jennifer. I wish you all the best.

  • 36
    Paula says:

    Jennifer, I hope you will keep up your blog, and continue to attend the DC area PTI events! I wish you the best of luck with your new venture and hope to see you around!

  • 37
    Cristina says:

    Oh Jennifer I’m sad to read you are leaving! You was the front face for PTI and any some minor issues I have had with my orders in the past you were always so helpful and prompt in your responses. I wish you the best your new endeavors!


  • 38
    Kathy says:

    You will be missed and thanks for your help to all. Wishing you joy in your new endeavors.

  • 39
    Jana says:

    What a lovely tribute. Best wishes Jenn. I hope your new endeavor is all you wish for.

  • 40
    Wanda says:

    Be blessed…be encouraged and keep looking up!!! Thanks for being there for us. Best wishes for a bright future. Hugs, Love and Prayers…

  • 41
    StepH says:

    I noticed that Jenn was conspicuously missing from the forum the past couple of weeks, so this news does not come as a total surprise. Thank you, Jenn, for your kindness and patience, especially over the past 5 weeks as PTI is feeling their growing pains. Best of luck to you as you pursue other dreams!

  • 42
    Deborah says:

    I was blessed to meet Jen at CHA a couple of years ago and was struck by how welcoming she was, as I was relative newbie to the PTI line, and took quite a bit of her time asking questions. I appreciate all she did here and wish her only the best for her future endeavors. She’ll be missed!

    Deb in WI

  • 43
    Cindy Coutts says:

    Jennifer, you are such a kind and dear lady. You have the patience of a saint and an inner beauty that is rare. May the Lord bless you and keep you always.

  • 44
    Jill S. says:

    I feel like I know Jen just by the kindness she displays in her customer service emails. What a true loss, but thrilled for her!

  • 45
    Judy says:

    Best of luck, Jennifer!!

  • 46
    Jeannette says:






  • 47
    Headphones says:

    This is an exceptional content, and I can agree with what was written here. I will be back to check out more of your articles soon. Thanks.

  • 48
    Felicia says:

    Good luck in your new adventure, Jen!!! Papertrey ink was lucky to have your ray of sunshine! I’m to sorry for all that you have endured these past few months in customer service. I appreciate all you have done for Papertrey ink (the best papercraft store and blogs EVER!!! I love Papertrey ink!) You will be missed, but enjoy this new road you are on! Take care!

  • 49
    Holly Saveur says:

    Best wishes Jen…I wish you so much luck and happines
    …we will all miss you.

  • 50
    Gabby says:

    Jennifer, good luck and best wishes as you move forward to meet some other of your career goals. I thank you for the several times you have assisted me with customer service issues. I also thank you for the excellent, down-to-earth, easy-to-follow PTI videos you have made. They have helped me learn new skills or improve upon my existing skills. I will miss your presence at PTI. I’m sure that your shoes will be mighty hard to fill. Gabby 🙂

  • 51
    Diana F. says:

    I am sad to hear this news, Jennifer I think you are awesome. Very much like everyone else has posted, you have been grace under fire, a very tough thing to pull off now days. Thank you Jennifer for helping make PTI the best stamp company in the U.S. Good luck Jennifer in your new direction, I have no doubt you will be very successful.

  • 52
    Sue Symens says:

    Excited for her new oppertunities but she will be missed. Looking forward to working with the design team!

  • 53

    good luck wherever the road may lead, jennifer! 🙂

  • 54
    see mary stamp says:

    A fond farewell indeed. I had the pleasure to meet Jenn at CHA. She is truly as Nichole described her. I know she’ll be missed by the Papertrey Staff as well as your customers. Best of luck to you Jenn!

  • 55

    Embarking down a new road is exciting and daunting. I have no doubt that you will find the new challenges you seek. I wish you all the best as you walk towards fulfillment and success! You will be missed.

  • 56
    Karli says:

    Best wishes to you, Jennifer. I and many others thank you for efficiency, professionalism, and kindness with regards to customer service. I had to contact PTI once and you were all of the above. You will be missed.

  • 57
    Kara says:

    Good luck Jenn!! This is kind of like an eulogy, except you’re still around to hear how important you’ve been to people. Congrats on your new adventures, but make sure you know the secret passwords to the website so you can get your orders shipped out first 🙂

  • 58
    Marlena M says:

    May God richly bless you in all you do!

  • 59
    Julia G says:

    All the very best to you in your new voyage!

  • 60
    Kathy Camasso says:

    Thanks for all of your great work Jennifer and the best of luck to you in the future!

  • 61
    JackieL says:

    Jenn, I met you at CHA in Rosemont, IL a couple of years ago and every word Nichole said in her message was noticed that day. It was crazy busy and you were so wonderful to everyone. I know the papertrey team will miss you tons. Best of LUCK in your new position.

  • 62
    Jill Norwood says:

    Jennifer – wishing you all the best in your new endeavors! You will be sincerely missed! You are a very special and sweet lady! Many blessings to you!

  • 63
    Charmayne says:

    Now I know why there’s no response to my email regards not receiving my 2010 anniversary set…..

  • 64
    Kathy W says:

    I am sad that you are leaving, but happy for you that you will have new life adventures…I have always been grateful for your prompt replies to questions and for your assistance when I had difficulties. I wish you well.

  • 65
    Beth says:

    You will be very missed!! Wishing you much happiness and success in your new adventures!!!!

  • 66
    Patti Gingrich says:

    Indeed, a loss for PTI and its customers! Best wishes Jenn!!! You’ll be missed!

  • 67
    BeverlyBL says:

    We will certainly miss you. Thanks so much for hanging with us till the, hopefully, worst part of the change over. Enjoy your new job. You were certainly wonderful at this one.

  • 68
    Juanita in Ohio says:

    I wish you all the best in the next chapter of life! I hope you get to read a little something funny about a situation I had: I sent an e-mail to C.S. regarding some odd stamps for Bitty Baby Blessings. The reason I was so confused was because I had two sets and didn’t know it, LOL. One was complete and in it’s case. The one I called about was half full and I couldn’t find the other part. You told me it was “BBB” and I kept trying to explain that I had already put it away in it’s case, LOL.

    Good bless you and thank you for all your help.


    Juanita Brown

  • 69
    Bee says:

    Best wishes for this new chapter of Jenn’s life and thanks for helping to make PTI the company it is. 🙂

  • 70
    michelle says:

    Best wishes to you an good luck. You were the best in your customer service role a tough act to follow. Again all my best to you. 😉

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