Important Release Night Updates

By June 14, 2010General

Believe it or not, I have a few last minute announcements for you regarding tonight's release.  They are all important announcements, so please be sure to read everything thoroughly…

Bitty-dot-title 

 Fresh of the printing press, you've asked for it and now it's here!  The 2009 Bitty Dot Basics Collection! 

2009-Bitty-Dot-Basics-front-cover
Not only does it contain all of the colors released in 2009, but also the up to date colors that have been released thus far in 2010 as well.  They include…

  • Terracotta Tile
  • Orange Zest
  • Melon Berry
  • Kraft
  • Scarlet Jewel
  • Hibiscus Burst
  • Smokey Shadow
  • Soft Stone
  • Simply Chartreuse
  • New Leaf
  • Hawaiian Shores
  • Enchanted Evening

This 8×8 pad contains 3 sheets each of 12 colors, 36 sheets total.  It will retail for $8 and will be available tonight.

Tea-dye-refills  

Also available are the Tea Dye Refills.  You've been asking, and now they are here. There will be individual refills for the Chai & Chamomile, retailing for $4 each.  These will be added to the store tonight.

Friendship-jar
Because of customer requests, we will have a quick pick option, tonight only, for all the different elements of Friendship Jar.  Because of some behind the scenes technical restrictions and inventory control settings, we will only be offering this quick pick tonight during the "chaos" of release night.

Ink-update
There has been much discussion in the past as to the quality control issues we have had in regards to our ink.  There have been various issues, different with each customer.  In the end we were left with a product that was not meeting our expectations and dedication to quality 100%, all the time.  Our current manufacturer has not been able to improve the formula into something that we can unequivocally have confidence in, so after some difficult decision making, we have decided to discontinue the entire current line of Papertrey's exclusive inks, with just a few exceptions.

  • Fresh Snow
  • Vintage Cream
  • Tea Dye Duo

Other than these three colors, the rest of the Papertrey ink collection will be discontinued. 

This decision was very difficult to come by.  This is a big change that effects everyone.  But after much deliberation, we have decided that it is best for everyone if we start with a new slate, a new manufacturer and a new product that we can all be confident in.  We don't want to continue to sell you a product that we have seen as unstable in the past.  With some people attaining fabulous results and others not. And we certainly don't want you to invest in anything in the future that's the same way.  This is just one of the reasons why we feel it is finally time for a change.

We have found a new manufacturer that has given us new hope, has renewed our confidence.  And let me tell you, there are big things underway for our ink.  A fresh start in a big way.  We found someone that looks at ink in a fresh new way, giving us the opportunity to bring you something bigger and better than ever.

What does this mean for me, the customer?

The decision to discontinue the current line of ink was difficult, but necessary.  It was a decision we just reached recently, so unfortunately we were not able to prepare you for this change with as much notice as we would have liked.  On that note, we will not be gaining any additional inventory for any of the inks or refills that are currently out of stock.  We don't see it as a wise decision to invest more into a product that is unstable as these inks have proven to be.  And we definitely don't want to provide you with a product that might possibly not meet your expectations.

What if I still want a ink pad or refill in your current formula?

As of tonight, June 14th, at midnight EST, what we have left of available stock in the current inks and refills will be all that's available until it's gone.  Any ink purchased after this time tonight will NOT be able to be refunded or exchanged. This disclaimer will be placed at the top of the ink page as a reminder as well.

When can we expect to see the new formula?

The new ink is currently in the process of being thoroughly developed and tested.  We are currently anticipating a possible October 15th release.  This is a tentative date and we will definitely keep you updated as the time nears closer.  We have not yet established how many of the inks we will be able to release per month, but we will try to have them all become available as soon as possible.

If you have any additional questions regarding this change, please be sure to stop by the Ask the Papertrey Team forum or email Customer service and we will be more than happy to address your concerns.

Free-shirts  

I have one more bit of news, this one on a happier note!  We need to clean out our entire inventory of t-shirts leftover from last year's CHA event!  We decided to give them away FOR FREE to come of the first people that place their orders tonight!  We only have a few left in each size (which I have listed below).  If you add your t-shirt size to the comments section of your order, and we still have a shirt left in that size, we'll throw it in your box, free of charge!  

  • 2X- 30 shirts 
  • 1X- 170 shirts
  • Large- 70 shirts
  • Medium- 90 shirts

This offer is only while supplies last.  You will not be notified as to whether or not you received a shirt in your box, it will just be a surprise you will have to wait for when you open your box!  We look forward to the opportunity to surprise some of you late night shoppers!

Thank you for all of your continued support and patronage!  We are looking forward to seeing you at the release party tonight!