Backorder Status

By April 17, 2007General

I have been receiving a lot of questions regarding the backorder status of our new Faux Ribbon set.  We are hoping to be back in stock by Monday, April 23rd.  Backorders will be shipped in the order in which they were received.  SO, if you didn’t get your set before they sold out, place a backorder now and your order will most likely ship out around the beginning of next week!  Thanks for your patience with us!

On a side note, I have to say a HUGE thank-you to my partners, Julie & Jane!  They handle the customer service and shipping and they are doing such a FABULOUS job!  They even went into the office on Sunday so they could be sure that most packages would be shipped out first thing Monday morning!  Between the two of them, they printed labels, sorted product and taped up boxes for over 250 orders JUST on Sunday.  And continued this momentum on into Monday as well!  So I wanted to give YOU, the customers, a chance to say "THANKS" to the women behind the scenes!  The two people that help to make Papertrey such a great company (with some of the fastest shipping around, I must say!)  Be sure and share your gratitude here and let them know how all of their hard work is appreciated!

HUGE HUGS to you both!!!!

Nichole Heady

Author Nichole Heady

More posts by Nichole Heady

Join the discussion 32 Comments

  • 1
    CMCAnne says:

    THANK YOU JULIE & JANE!!!

    I was totally shocked to receive an order and shipping confirmation by Sunday night. That’s awesome, but I hope you don’t get into the habit of working on Sundays! Thank you for your committment to providing awesome customer service!

  • 2
    Kirsten says:

    I, for one, am very grateful, since my order was one of the ones packed on Sunday! Wonderful service! Hugs to you all!

  • 3
    Angie DiMeglio says:

    I was surprized to receive my shipping confirmation on Sunday evening as well. Great job Julie & Jane!

  • 4
    Kellie says:

    Thank-you for all the hard work so we can get our goodies so quickly! For me, the wait from the time I order to receiving is so hard, but thanks to you it’s not a long wait. I should receive my order today or tomorrow! Yipee!!!

  • 5

    Julie & Jane — thanks SOOOOO much for your hard work and getting all those orders packed & shipped over the weekend (one was mine)! Your dedication is greatly appreciated!!

  • 6
    mj says:

    Hi Nichole, I tried to email you but it wouldn’t deliver it to your yahoo account. Anyway, I have been tagged by Sarah Vrolyk and just wanted to let you know I am tagging you! I enjoy your blog and your awesome new stamp line! Very fun! 🙂 MJ

  • 7
    Trish says:

    Absolutely! Huge Thanks!! Some of the fastest shipping and best customer service in the industry. Can you show everyone else how it’s done?

  • 8
    Angie Kelley says:

    A great big thanks to all of you!! Wonderful stamps, fantastic service, and speedy delivery!!! You guys are the best!!

  • 9
    Julie Masse says:

    Thank you so much to Julie & Jane for their awesome service!!! I absolutely love how fast your delivery is – and how personal and pretty, you make it feel like a present has arrived!! Thanks for your hardwork & dedication!

  • 10
    Bethany says:

    You ladies do the most wonderful job! It’s nearly unheard of (but, oh so appreciated) to get mail orders so quickly. And you also handled a small problem for me VERY quickly and simply. You do an amazing job to set Papertrey Ink ahead of the pack.

  • 11
    Lisa says:

    No wonder I received confirmation of my ordering shipping out on a Sunday!! HUGE thanks goes out to all of you!

  • 12
    Kristy says:

    Ladies, I would like to thank all of you for your wonderful service and beautiful product! My orders have always arrived with speed and are packed beautifully.

    I am one of those who will be placing an order for faux ribbon on back order. I was amazed when it sold out so quickly! Goes to show how fantastic you all are.

    Congratulations, and keep up the good work!

  • 13
    Tammy says:

    Thank you so much ladies for the wonderful customer service. This order will be my second placed with Papertrey Ink. I could not believe how fast my first order arrived. Plus, I love the free shipping; love the quality and craftmanship of the product; first class packaging of the product itself (presentation and little thank you card); and crazy about the designs created. Julie, Jane and Nichole, together you are a first class team. Companies like yours; I want to do business with again and again.

  • 14
    Lisa H. says:

    Thank you for such a wonderful customer experience. From start to finish you all have created something very special. It’s very rare to have such a wonderful buying experience. Looking forward to seeing more. Congrats on your success and with service like this …. I’ll be back again and again. 🙂

  • 15
    Candy Williams says:

    Thanks So Much Julie & Jane for all your hard work! I got up at 2:30 am just to place my order. Thanks Nichole for the Awesome stamps you designed! Big Hugs to you all!!!!

  • 16
    trudee says:

    Thank you Julie and Jane!! I was one of the lucky souls who received my shipping notice on SUNDAY!! (I nearly fainted) It’s just one more reason to love Paper Trey Ink!!
    Thanks so much for all you do!

  • 17
    hb says:

    Shouting out a big THANK YOU! You girls are an amazing trio!!

  • 18
    Janet Smith says:

    I enjoy doing business with this company, everything is so customer friendly. THANK YOU, it is appreciated. I especially love the packaging of your product. Much success.

  • 19
    Rose Ann says:

    Thank you, thank you! You’re such a team, and we appreciate it. First class all the way!!

  • 20
    Lisa Moore says:

    Thanks for your hard work and dedication.. Personally my last order was received speedy quick and I appreciate it. I love your stamps and your website and I stop by daily for a quick check to see what’s new..

    Keep up the exceptional work. The exceptional customer service your providing all of us ‘addicts’ is well appreciated and commended.

  • 21
    janetwmarks says:

    Thanks guys for all you do. I just got one order and now I NEED more! and yes, you guys are very quick!!! Janet in NC

  • 22
    wustaz says:

    Ladies….. thank you! I finally caved and ordered all of the sets. I have been fighting the urge for a long time. Now that I have done it, I can’t wait to have those stamps in my hot little hands. I was shocked to see that it has been sent my way already. Now to see how long it takes them to make it over the border. Thanks for all your hard work.

  • 23
    Mo Moss says:

    You threesome are really great. Thanks for being such dedicated people. Great work. Special thanks to Jane and Julie for giving up their Sundays. You are the best.

  • 24
    Tami McBeain (tmarie) says:

    Huge, huge, huge ((((hugs))) to you all! You are doing a fanstastic job and I’ve received all my sets with super fast shipping! You must relate to how excited us ladies are to receive our new stamps! I’m so happy to hear that everyone is loving your designs. I have them all and can’t wait to receive my newest set! Keep up the awesome work ladies, we {heart} Papertrey Ink!

  • 25
    Corinne says:

    Thank you, thank you Nichole, Jane & Julie. I appreciate your efforts to ship the set as quickly as you do! You all are doing a great job with Papertrey!

  • 26
    Sherrie says:

    Just wanted you to know I received my “green thumb” set and you did a fabulous job! Love all the images and they stamp great! I’ve done a couple cards on my blog if you are interested! Thank-you!

    http://sherrie-cardcreme.blogspot.com/

  • 27
    Sherrie says:

    Tag you’re it!

  • 28
    lexi says:

    thank you julie & jane, for your hard work & quick shipping!!! faux ribbon arrived in new orleans today! amazing! now, to find time to stamp…

    🙂 lexi

  • 29
    Lois Michael says:

    Thank you ALL! I got my sets and absolutely love them. Very fast turn around and I have recommended your site to many of my fellow addicts. Again Thanks!

  • 30
    broni says:

    Thanks to all of you, Nicole, Julie and Jane for the awesome customer service! And of course for the awesome product!

  • 31
    Juanita says:

    I send a HUGE HUG to Jane and Julie for all that they do!! You could teach many other businesses the true meaning of customer service. When I get my package I feel as though it’s a PRESENT not something I ordered. It always gets here within two days of ordering, that could be because I’m in Ohio. So, ladies THANK YOU, THANK YOU, THANK YOU, you are definitely appreciated. Thank you Nichole for giving us this opportunity.

  • 32
    Karen says:

    Hi Nichole … I love your PT designs. I ordered for the first time this past week and I’ve got them already! That was fantastic! Thanks to you and your partners for the great designs and service! Karen

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